Cookie Policy

1. What Are Cookies?

Cookies are small text files that a website may store on your device when you visit a website.

They allow a website to recognise a browser or remember information about a previous visit.

Cookies may help websites:

• Remember user preferences;
• Keep users signed in;
• Maintain secure sessions;
• Process forms;
• Understand how visitors use the website;
• Improve website performance; and
• Provide certain website functionality.

Similar technologies, such as pixels, tags, local storage, and other tracking technologies, may also be used for comparable purposes.

2. How ERCAAN Uses Cookies

ERCAAN may use cookies and similar technologies for several purposes.

These purposes may include:

• Essential website functionality;
• Security and fraud prevention;
• Login and member account sessions;
• Remembering user preferences;
• Website performance;
• Understanding website usage;
• Improving website content and navigation;
• Supporting forms and online services; and
• Managing embedded third-party content.

The specific cookies used by the ERCAAN website may change as website features and technology are updated.

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

These cookies are required for important website functions.

They may support:

• Secure website sessions;
• Member or administrator login;
• Form submissions;
• Authentication;
• Security features;
• Load balancing;
• Basic website functionality; and
• Other functions necessary for the website to operate.

Because these cookies are necessary for the operation or security of the website, they may not always be capable of being disabled through the website’s cookie controls.

3.2 Functional Cookies

Functional cookies allow the website to remember choices or preferences made by visitors.

Depending on the website’s features, these may include:

• Language preferences;
• Display preferences;
• Form preferences;
• Session preferences; and
• Other user-selected settings.

Disabling these cookies may cause some website features to operate differently.

3.3 Analytics and Performance Cookies

Where analytics services are enabled, ERCAAN may use analytics cookies to understand how visitors interact with the website.

Analytics information may help ERCAAN understand:

• Which pages receive the most visits;
• How visitors navigate the website;
• How long visitors spend on particular pages;
• Whether pages are functioning properly;
• General website traffic patterns; and
• How website performance can be improved.

Analytics information may be collected in an aggregated or pseudonymised form depending on the technology being used.

Where consent is required by applicable law, non-essential analytics cookies will be used only after the appropriate consent has been obtained.

3.4 Preference Cookies

These cookies may allow the website to remember choices made by visitors during previous visits.

For example, they may remember:

• Cookie preferences;
• User interface preferences;
• Previously selected options; or
• Other settings necessary to provide a consistent experience.

3.5 Third-Party Cookies

Some content or services displayed on the ERCAAN website may be provided by third parties.

For example, ERCAAN may use third-party services for:

• Payment processing;
• Video or multimedia content;
• Maps;
• Social media content;
• Analytics;
• Event registration;
• Security;
• Communications; or
• Other website functionality.

These third parties may place their own cookies or similar technologies on your device.

Their use of cookies is governed by their own privacy policies and terms.

ERCAAN does not control the cookie practices of third-party websites or services.

4. Cookies Used for Member and Administrative Services

Certain ERCAAN website features may require cookies to maintain secure sessions.

For example, if ERCAAN provides online member or administrative services, cookies may be used to:

• Keep an authorised user signed in;
• Maintain a secure session;
• Protect against unauthorised access;
• Remember account-related preferences; and
• Support secure access to restricted areas.

Disabling necessary cookies may prevent these services from functioning correctly.

5. Cookies and Online Forms

ERCAAN may use cookies or similar technologies to support online forms.

This may include forms used for:

• Membership applications;
• Event registration;
• Training registration;
• Contact enquiries;
• Complaints;
• Feedback;
• Member information updates; and
• Other Association services.

These technologies may help maintain a user’s session and prevent loss or duplication of submitted information.

6. Managing Your Cookie Preferences

Depending on the cookies used on the website, visitors may be able to manage non-essential cookies through an ERCAAN cookie preference or consent mechanism.

You can also manage cookies through your web browser.

Most modern browsers allow you to:

• View stored cookies;
• Delete existing cookies;
• Block cookies;
• Allow cookies only from certain websites;
• Block third-party cookies; or
• Receive warnings before cookies are stored.

The exact process differs between browsers.

Please note that blocking or deleting cookies may affect the functionality of some parts of the ERCAAN website.

7. Browser Controls

You can generally manage cookie settings through your browser’s privacy or security settings.

Common browsers include:

• Google Chrome;
• Microsoft Edge;
• Mozilla Firefox;
• Apple Safari; and
• Opera.

Browser settings are controlled by the browser provider and may change over time. Please refer to your browser’s current help documentation for instructions.

8. Do Not Track Signals

Some web browsers provide a “Do Not Track” or similar privacy setting.

Because there is currently no single technical standard that all websites and services follow for these signals, ERCAAN’s response to such signals may depend on the technologies and services being used on the website.

Where legally required, ERCAAN will provide appropriate mechanisms for managing non-essential tracking technologies.

9. Cookie Lifespan

Cookies may be either:

Session cookies:
These are generally deleted when you close your browser.

Persistent cookies:
These remain on your device for a defined period or until they are manually deleted.

The duration of individual cookies depends on their purpose and the service responsible for placing them.

10. Personal Information and Cookies

Some cookies may collect or be associated with information that can identify or distinguish a user.

Where cookies involve personal information, ERCAAN will process that information in accordance with applicable data protection requirements and the ERCAAN Privacy Policy.

ERCAAN will seek to ensure that personal information collected through cookies is used for legitimate and appropriate purposes.

11. Changes to This Cookie Policy

ERCAAN may update this Cookie Policy when:

• New website features are introduced;
• Cookie technologies change;
• Third-party services are added or removed;
• Website functionality changes; or
• Applicable legal or regulatory requirements change.

The latest version will be published on this page together with an updated “Last Updated” date.

12. Contact ERCAAN

If you have questions about ERCAAN’s use of cookies or similar technologies, please contact the Association through the official contact channels published on the website.

Estate, Rent and Commission Agents Association of Nigeria (ERCAAN)

Official Website: https://ercaannational.org.ng/

Email: info@ercaannational.org.ng

Address: Swan Building, National Stadium, Surulere, Lagos, Nigeria